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If you're new to the show, then it's possible you might have some questions about the programme, or about making a demand. The chances are, you'll not be the first person to ask the question, so we've put together a selection of the most common questions we're asked. |
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Where and when can I see the programme? |
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You'll find us on Music & Memories TV which broadcasts on Freeview channel 271 through internet-connected smart TV's. You can also watch us online on your smart phone or tablet by downloading the free 'Channelbox' app from your app store. |
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How long will it take to show my demand? |
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It can vary, depending on the length of the demand queue. When you first submit a demand, we'll give you an estimated waiting time which is likely to be several weeks due to other viewers who are ahead of you in the queue. Once you're in the queue, you can check the status of your demand at any time by clicking the 'Demand Queue' link at the top of this page. |
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Can I request a dedication? |
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If your song request is for a birthday or anniversary, for example, we'll do our best to mention this in the show if we can. However please be aware that this is not always possible due to the demand queue waiting time. |
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Why has someone jumped the queue? |
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We try to process demands in the order they are received, however this is not always possible due to time constraints. If there's only one slot remaining in a show which is 3m 20s for example, we'll need to search for a demand which matches this duration. If you are next in the queue but your song is 4m 30s, this means someone else will be selected to fill the space, and you will be moved to the next available slot. |
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Being 'stuck' in the queue can also sometimes happen if we're having problems locating or obtaining a useable version of the song you've demanded - for example if we need to contact the artist directly to request copies be provided, which has happened in the past. |
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Can I watch episodes of the show online? |
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In addition to watching the show on Freeview 271 you can also watch the show by downloading the 'Channelbox' app. |
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Why did you move the queue away from Facebook? |
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Unfortunately after several months and despite numerous notices and guides including mentions on the air, people were still posting demands in the wrong places on Facebook, and many were not being processed as a result. In addition, we became aware that some viewers didn't have a Facebook account and wanted to become involved, so we moved to a web-based system to eliminate these issues. |
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Why has my demand been deleted or disappeared? |
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If you have duplicated a demand you've already made, or if you've posted a 'block load' of demands all at once (ie taking up several spaces in the queue) then we may have deleted or suspended your demand. This is to ensure that everyone has a fair chance to demand a song, and that the queue is not filled up with the same people every week. |
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Why is my demand labelled as 'Duplicate'? |
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Don't worry - even if your demand is labelled as a duplicate, you're still in the queue. What sometimes happens is that more than one person requests the same song, so we mark them as duplicates to avoid having the same video played twice in the same show. We'll still update your demand to let you know when it's been included. |
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